• Words used in this Terms and Conditions unless the context requires otherwise, shall have meanings as prescribed here under.
• VERONA FILM CITY: Means the VERONA FILM CITY photo/ film studio and includes its Owners, Partners, Employees and agents.
• VERONA FILM CITY PREMISES: Means the estate of VERONA FILM CITY at PALSANA and also includes other sites, location and places where shooting is done by the VERONA FILM CITY.
• CLIENTS: Means any person dealing with VERONA FILM CITY in terms of business and services at VERONA FILM CITY like the shoot model or couple or the photographers and the accompanied members.
• GUESTS: People/ friends/ family members accompanied with the client.
• PROPS & MACHINERIES: Means and includes all movable and fixed equipment’s, vehicles, lights, machines and other such material provided by VERONA FILM CITY .
• MANAGEMENT TEAM: Means On Field Management Team At VERONA FILM CITY .
• Services – means and includes all services provided by VERONA FILM CITY or its duly authorised agencies from time to time and availed by the customer.
• Studio – means and included the campus of VERONA FILM CITY and such other shooting locations.

GENERAL TERMS

• Entry in VERONA FILMCITY premises would be permitted only after sharing the booking details generated by the website, paid invoice/ booking slip/ e-mail invitation.
• Since the studio is out of the city area it is recommended to get your private vehicle, as Ola/Uber may drop you to the studio but you may not get it on the way back.
• All bookings are done in advance.
• At the studio, all the payments are to be made in cash
• Booking done at Verona film city is on a sharing basis. There will be other shoots going on simultaneously. Co-operative behaviour and moral ethics are expected to enable everyone to get the desired results.
• You can enter 30 minutes prior your shoot time to complete registration procedure and to get the possession of the make up room.
• Number of people coming for the shoot must be informed during booking. This will help us make arrangements accordingly.
• One Private MAKEUP Room AND ONE PHOTOGRAPHER team ROOM will be given as per availability.
• Visit to Verona film city is permitted by prior appointment only.
• Only cell phone photography is allowed during the tour time.
• Staff members must be treated with respect at all times.
• The Moment Shooting Starts Would Be Considered As The Client Accepts All The Above Terms And Conditions.
• The Customer Shall Follow Security Guidelines By The On Field Management Team.
• Verona film city Reserves All The Rights To Use Photos And Videos Shot At Our Premises To Use It For Their Promotional And Marketing Purpose Without Any Formal Written Permission From The Client Or The Photographer Once Released.
• The management reserves its rights to vary, alter, amend and impose new rules, regulations and policy decisions from time to time, keeping in view the rules, regulations, ordinances, notifications and statutes of the Central, State or Local Governments and such amended rules shall be binding on the customer and his/her guest as if they form part of this rules
• The management reserves its rights to change/alter/modify timings of shifts, allot different sets and/or locations to different customers and disallow any person/s to enter in the shoot premises.
• Third parties. A person who is not a client to the contract shall not have any rights to enforce its terms.
• All additional services provided at Verona film city (exclusive to the booking cost) like Make-up artists, outfit rentals and Ironing of clothes, are through third party vendors and bought in only for the convenience of the client. All communication with regards to the same needs to be done directly with the third party vendor. Any issues or dissatisfaction felt by the client needs to be communicated with the direct vendor as Verona film city is not responsible for the same.
• Consumption Of Alcohol, smoking and Chewing Of Tobacco In Our Premises Is Strictly Prohibited
• Early check in and late check out request will be entertained subject to availability and will be chargeable.
• Clients use the studios and facilities entirely at their own risk.
• Verona film city will not be liable for all any loss, theft or damage of any personal equipment, valuables or stuff. Responsibility of such stuff would be completely up to the client him/herself.
• The client and his/her accompanying guest etc. shall be presumed to have entered the studio at their sole risk and shall be responsible for their life and property during their stay on the studio. The management shall not be responsible for any mishap on studio.
• If any client and his/her accompanying guest etc. get injured or suffers an accident during the term of shoot, whether accidentally or intentionally. The Verona film city is not responsible for it.
• The client expressly acknowledges and agrees that the studio is a workplace, and as such there will be items that could be dangerous if misused, handled or interfered with. Whilst Verona film city will use its reasonable endeavours to ensure a safe environment within the studio, In case of natural calamities and unavoidable circumstances, sets in the city reserves the rights to reschedule your booking as per the situation.
• Any parking at sets in the city’s premises is at the user’s own risk and Verona film city accepts no responsibility for theft, damage or any other loss occasioned to vehicles parked on its premises.
• All disputes or claims related to the booking and arising therefrom shall be subject to jurisdiction of courts at Surat only

Booking & Payment Terms

• All packages displayed on the website are excluding GST.
• Customer’s Booking Is Confirmed Only On The Receipt Of 20% Advance Payment Of The Provided Package.
• The customer have to pay remaining balance amount one day before the shoot.
• Payments Are To Be Made To Verona film city Account through online/upi payment. Cash Payments Are Accepted only At Our Office At Premises Against Proper Discharge. Payment In Cash To Any Outside Agency Or Employee Of Verona film city Without Formal Receipt Shall Not Be Entertained By The Management Team.
• Booking amount is non-refundable. All bookings are taken on a sharing basis. We generally have 5-6 shoots per day.
• In case your team is bigger than the permissible limit, you need to inform us in advance.
• All the people accompanying you will be accounted for, that includes drivers, helpers, photographers, couple, family & friends, if the total count exceeds the number permissible then Rs.1000 is charged per person for the additional people
• Pre wedding/Maternity shoot has to be for one couple only. Family, friends or companions are not allowed to shoot. In such cases you are found doing that you need to pay additional amount of INR 5000 for the same.

Rescheduling And Cancellation Policy:

• In case, if the studio is closed on the day of the shoot due to some unavoidable situations, we can reschedule your shoot to a mutually convenient date.
• Re-scheduling That Is Postponement Or Preponement Of Booking Date Can Be Done If Intimated 15 Days Prior And Is Subject To Availability Of The New Schedule.
• No Refund Would Be Provided On Cancellation Of The Booking, You can only reschedule your booking by informing us through CALL. In case, if you fail to do the booking will be termed as cancelled.

Studio Hire Terms

• The client is supposed to use one set only for 45 minutes at a stretch as the studio is let out of shared basis.
• In case, there is no other client waiting, you can continue using the set further.
• Clients are permitted to use a single set at a time. Multiple sets can not be used simultaneously.
• The client can use the make-up rooms, relaxation areas and other communal areas only during the hire period. The client shall ensure that such areas are used respectfully and left clean and tidy after use.
• the client will be liable and charged for the costs of cleaning, replacing or repairing any damage resulting from any misuse, damage or neglect of these areas.
• Any samples, drawings, descriptive matter or advertising on Verona film city website, and any descriptions or illustrations contained in Verona film city catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the studio(s) described in them. They shall not form part of the contract or have any contractual force.
• Rest rooms and make up room shall be available for use during shift time only. The customers shall not be permitted to check-in before shift time and shall have to check-out as per schedule. Rest rooms provided can only be used for resting purpose and not for a night halt, even if shoot ends late or starts early morning or continues at night.
• if any sets are unavailable under unforeseen circumstances like damage, under construction, act of god, verona film city is not liable to provide them for shoot.

Equipment/props Hire Terms:

• All the equipments /props belong to Verona film city and are not meant for personal use. Equipment must be returned promptly at the end of the hire period in the original working condition. Late return will be charged extra.
• The client cannot modify or alter or tamper with the placement of equipment/props in any way.
• The client cannot use the equipment/props in a manner not recommended by the manufacturer.
• The customers are also advised to use equipments only if they are experienced and trained for its use.
• The equipment/props can not be used by any untrained or unauthorised personnel. if a client needs help with using an equipment/props kindly reach out to verona film city team.
• All equipment and services are supplied by Verona film city entirely at the risk of the client. Verona film city shall not be liable for any loss or damage to materials or props or equipment, including consequential loss and loss of profit however caused, arising out of the use or the inability to use the equipment supplied or agreed to be supplied.
• Any vehicles, machines (Fog/ snow/ bubble) or any other equipment like light etc. may not be available in case of breakdown/ repair/ maintenance. Management will not be responsible for unavailability of such equipment and no complaints or payment deductions shall be allowed in such circumstances.
• Smoke Machine, Bubble Machine, Snow Machine Would Be Provided Complimentary For 15 Minutes Per Shoot If Needed 500rs Would Be Charged For Another 15 Minutes.
• Ride or additional equipment usage Would Be Chargeable At Our Premises.
• Usage of vintage car would be chargeable at our premises with charge of rs 2000/- for 20 minutes.
• If The Client Enters The Premises Late Or Starts The Shoot Late The Client Has Only The Expired Time Remaining From The Package Timings.
• If Client Wants An Extra Hour Above The Given Time Frame Extra Charge Of 5000/- Per Hour will be given subject to availability
• Extra Room If Needed Would Be Provided As Per Availability Which Is On Chargeable Basis Of 2000/-.
• The package includes charges for fixed time slot and hire charges of certain equipment and/or studio. The time schedule shall be strictly adhered to by the customer. In case the customer reports late, he/she will be allowed only the unexpired time of the schedule package.
• Any additional equipment, services of staff, change of location / studio may be permitted at the discretion of the management subject to availability and shall be charged as per the prevailing policy of the management.

ADDITIONAL CHARGES:

• If The Client Enters The Premises Late Or Starts The Shoot Late The Client Has Only The Expired Time Remaining From The Package Timings.
• If Client Wants An Extra Hour Above The Given Time Frame Extra Charge Of 5000/- Per Hour will be given subject to availability
• Extra Room If Needed Would Be Provided As Per Availability Which Is On Chargeable Basis Of 2000/-.
• The package includes charges for fixed time slot and hire charges of certain equipment and/or studio. The time schedule shall be strictly adhered to by the customer. In case the customer reports late, he/she will be allowed only the unexpired time of the schedule package.
• Any additional equipment, services of staff, change of location / studio may be permitted at the discretion of the management subject to availability and shall be charged as per the prevailing policy of the management.

Breakages, Losses And Damages

• The customer hiring the studio is responsible for all breakage, loss or damage caused to the studio or equipment by him/her or his/her guest and accompanying person (photographer, cinematographer etc.) during the usage of the studio.
• The damage to the studio, set or equipment by the customer, its guest and accompanying personnel shall be recovered from the client on reinstatement basis with administrative charges.
• Any Kind Of Damage To The Property Would Be Fined And Verona film city Has All The Rights To Stop The Shoot If Required.
• No alterations, decorations or additions to the studio are permitted without the written consent of Sets in the city.
• The client shall pay any costs incurred by Verona film city arising out of any breach of these conditions.
• The client must notify Verona film city at the time of supply if the condition of the equipment is not acceptable. Subsequent complaints shall not be entertained and damage to the equipments found at the time of return will be charged from the customer.
• Sets in the city shall not be liable (responsible) to the client for any loss, damage, expense, or for any consequential loss (including loss of profit) whatsoever or howsoever arising out of or in connection with any of the following: any damage to or loss of property by the Client or the Clients servants or agents or any third party; any breakdown, stoppage or failure of the facilities and equipment provided in the studio or any other equipment supplied to the client by Verona film city.
• The management shall be at liberty to rescind the booking at any time by intimation in writing or by mail to the booking customer without assigning reasons therefor. The customer shall be refunded the full amount received till then without any interest and or penalty. The customer shall not be entitle to raise dispute there against VERONA CITY. the management shall be at liberty to terminate or prevent the guest to use any set/location at any time, if found any breach of the above terms or conditions. In such circumstances, the customer shall not be refunded any amount received till then and shall not be responsible to pay any interest and or penalty.